Refund policy

We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return for a malfunction or damage. 

To be eligible for a return, your item must be in its original packaging and with the receipt or proof of purchase. 

To start a return, you can contact us at contact@nanavie.com

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A new item will be sent to you in exchange for the damaged item.

You can always contact us for any return questions at contact@nanavie.com