AURAFLEX™ Face & Neck Red Light Therapy Mask

CE -EMC, CE-LVD, SAA, FCC, FDA, RoHS, PATENT

NANAVIE

⚠️ GENERAL FAQ

1. What does infrared/red light therapy actually do?

Infrared and red light at specific wavelengths (630–850 nm) support the body’s natural repair process by increasing cell energy (ATP), improving micro-circulation, and reducing inflammation.
This process is called photobiomodulation — a safe, non-invasive light-based technology supported by scientific research.

2. What makes NANAVIE infrared products different?

NANAVIE uses clinically supported red + near-infrared wavelengths designed to boost cellular energy, improve circulation, and reduce inflammation — naturally.
Our devices combine clinically supported infrared technology with thoughtful design, offering clinic-inspired wellness rituals at home for scalp health, hair strength, stress relief, and long-term vitality.

3. Are NANAVIE infrared products safe?

Yes — our devices use low-level, non-invasive light with no UV exposure.
Side effects are rare and usually mild (temporary warmth or redness). All devices are designed for regular home use when used as directed.

4. Who should avoid infrared therapy?

Avoid use or consult your doctor if you:

• Are pregnant
• Have active cancer in the treatment area
• Use photosensitive medications
• Have epilepsy
• Have uncontrolled thyroid conditions
• Have metal implants in the treatment area (for the mat)

5. How do I clean and maintain the devices?

Glow Root Applicator:

• Wipe after each use
• Clean tips with alcohol
• Do not submerge in water

Lumi Mat and Red Cap:

• Wipe with a soft cloth
• Keep folded only at the designed crease points
• Store in a cool, dry place

6. What is your warranty and return policy?

NANAVIE offers:

• 30-day satisfaction guarantee
• 1-year warranty on manufacturing defects

We stand behind the quality of every device.

🌈 LUMI MAT — INFRARED WELLNESS MAT FAQ

1. What does the Lumi Mat do?

The Lumi Mat™ uses clinically studied red (660nm) and near-infrared (850nm) light to support circulation, muscle recovery, and deep relaxation — without heat-based therapy, helping to:

• Relax muscles
• Reduce stiffness & joint tension
• Improve circulation
• Support recovery and calm
• Encourage restorative rest

Perfect for daily wellness and recovery.

2. How does far-infrared differ from regular heat?

Unlike surface-level warming, near-infrared light penetrates deeper into muscles and tissues to support circulation and recovery from within.

3. How long should I lie on the Lumi Mat?

Start with 15–20 minutes, then increase to 30–45 minutes.
Many users enjoy a session before sleep to unwind.

4. Who benefits most from the infrared mat?

Ideal for those with:

• Muscle aches
• Back, neck, or joint stiffness
• Sedentary lifestyle
• Daily stress
• Sleep issues
• Post-workout recovery needs

Women and Men over 40 especially benefit from its comfort, relaxation, and circulation support.

5. Can I lie directly on the mat? Is it safe to use daily?

Yes. The Lumi Mat™ is designed for direct contact through clothing or light fabric. The mat is designed for regular, long-term use. 
Always stay hydrated during and after sessions.

🧢 FOLLICARE Laser Hair Cap 

1. What is a Follicare Laser Hair Cap?

A laser red light therapy cap is a wearable hair-treatment device that uses low-level laser therapy (LLLT) to stimulate hair follicles, improve scalp circulation, and support natural hair regrowth without drugs or surgery.

Technology:
Low-Level Laser Therapy (LLLT)
GaAlAs semiconductor lasers
128 laser diodes · 650nm · 5mW each

2. How does red light therapy help with hair growth?

650nm laser light therapy (LLLT) gently penetrates the scalp to stimulate hair follicles at a cellular level. This targeted wavelength helps increase blood circulation, delivering more oxygen and nutrients to the scalp while supporting healthy cellular activity.

As a result, it can:

• Reduce excessive shedding
• Strengthen existing hair strands
• Support healthier, thicker regrowth over time

Laser light therapy also encourages tissue regeneration and capillary expansion, helping relieve scalp fatigue and improve overall scalp health. By enhancing follicle activity and nutrient absorption, it helps repair weakened roots and create the ideal environment for natural hair regeneration.

✨ Best results are seen with consistent use as part of a healthy hair-care routine.

3. Who can use the laser red light therapy cap?

The cap is suitable for both women and men experiencing:

• Hair thinning
• Excessive shedding
• Post-partum hair loss
• Stress- or age-related hair loss

It works best for early to moderate hair thinning.

4. How often should I use the cap?

The laser cap is designed to adjust for 6, 12, 18, 24, or 30 minutes per session, 3–4 times per week. Consistent use over 3–6 months is recommended to see visible results.

5. Is the laser red light therapy cap safe?

Yes. Low-level laser therapy is non-invasive, painless, and safe when used as directed. It does not generate damaging heat or cause discomfort. 

6. When will I start seeing results?

Results vary, but most users notice:

• Reduced shedding within 6–8 weeks
• Stronger, thicker hair appearance after 3 months
• Optimal results with continued use up to 6 months

Consistency is key.

7. Do I need to shave my hair?
No. The cap is designed to work through hair for even scalp exposure.

✨ AURAFLEX FACE & NECK LED MASK-FAQ

1. How often should I use AURAFLEX?
Use 2–3 times per week for 15–20 minutes per session. Consistency delivers the best visible results.

2. Is the Face + Neck set more effective than Face only?
Both use the same advanced light technology. The Face + Neck set simply extends treatment to the neck and décolleté for more complete anti-aging support.

3. Is it safe for all skin types?
Yes. Suitable for all Fitzpatrick skin types when used as directed.  AURAFLEX uses non-invasive LED light therapy and is suitable for all skin types when used as directed.

4. When will I see results?
Many users notice improved glow and skin texture within a few weeks. Continued use supports longer-term benefits like firmness and smoothness.  Results are progressive and improve with consistent use over time

5. Can I use skincare products with the mask?
Yes. Apply clean, lightweight serums or gels before treatment. Avoid very thick or opaque products that may block light absorption.

6. Is this safe for sensitive skin?

The mask uses non-thermal, low-level light suitable for most skin types.

7. Why doesn’t AuraFlex use deep infrared wavelengths (like 1070 nm)?

Because facial skin doesn’t need depth — it requires precision.

Facial skin is thin and highly sensitive.
Wavelengths like 1070 nm penetrate too deeply and convert more energy into heat, not targeted cellular signaling.

AuraFlex uses clinically relevant wavelengths that are proven to:

• Support collagen and elastin signaling

• Improve skin tone and radiance

• Calm inflammation without overheating

✨ More penetration doesn’t mean better results — especially for the face.
Precision, consistency, and safety always come first.

AuraFlex is designed for long-term, repeatable facial use — not aggressive thermal exposure.

🔥 GLOW ROOT OIL INFRARED APPLICATOR — FAQ

1. How does the Glow Root infrared applicator work for hair and scalp?

GlowRoot™ is designed to support scalp health and hair routines, not replace medical treatments.  It uses red/infrared light, gentle vibration, and precise oil delivery to:

• Stimulate follicles
• Reduce scalp inflammation
• Improve absorption of hair oils
• Enhance circulation to support thicker, stronger hair

This creates an optimal environment for reduced shedding and healthier regrowth.

2. Which oils can I use with the device?

Works best with lightweight oils:
✔ Jojoba
✔ Rosemary
✔ Argan
✔ NanaVie Hair Oil
Avoid heavy or thick oils, as they can clog the applicator and create unnecessary buildup on the scalp.

3. How often should I use the GlowRoot device?

For best results:
✨ 3-5 times per week
✨ 5–10 minutes per session
Consistency is the key to visible change.

4. When will I see results?

Most users experience:

• Less shedding in 3–6 weeks
• Healthier, stronger roots in 6–10 weeks
• Visible density & growth improvements in 10–12 weeks

Results vary based on hair type and routine.

5. Is the device safe for all hair types?

Yes — suitable for:
✔ Curly
✔ Straight
✔ Thick
✔ Fine
✔ Color-treated hair

Infrared light is non-UV and gentle on the scalp.

6. Can men use it too?

Absolutely. Men with early-stage thinning or scalp tension benefit as much as women.

7. Can I use it with minoxidil or PRP treatments?

Yes. Infrared devices are often used in conjunction with other hair treatments to enhance absorption and support scalp recovery. Always avoid applying to irritated or broken skin. Use at separate times unless advised otherwise by a professional.

 

General Question

 

❓ Is one device enough, or can I combine them?

NANAVIE devices are designed to work independently or as part of a layered wellness routine. Many users combine:

• Lumi Mat™ for full-body recovery
• FOLLICARE™ or GlowRoot™ for scalp support
• AURAFLEX™ for skin vitality

Each device supports a different aspect of long-term well-being.